ORDER ACKNOWLEDGMENT

All orders are promptly acknowledged by fax or email. Please read the acknowledgment carefully and contact us immediately with any discrepancies or changes.

ARTWORK

PANTONE® MATCHING SYSTEM (PMS) color matching is used for enamel- fill items. AKOI, cloisonne matching system color matching is used for match for cloisonné-filled items.

ASSORTED ATTACHMENTS

Quantity pricing will prevail when the same emblem is used in conjunction with an assortment of attachments. There is a $7.00 net charge per attachment change within the order. Minimum quantity is 50 pieces per attachment.

BACK STAMPING

We can die strike your company name or logo on the back of any Jewelry item. Contact us for quote.

C.O.D. ORDERS, SPLIT SHIPMENTS, or DROP SHIPMENTS: There is an additional $5.00 net cost for C.O.D. shipments. For split or drop shipments to more than one destination or at different time, there is a $5.00 net charge per number of locations exceeding one. Typed labels and quantities must be submitted when ordering.

CLAIMS AND RETURNS

Claims must be made within 14 days of receipt of shipment. Absolutely no returns, without an issued Authorization (RMA) Number, issued by Julie of California will be accepted.

OVER-RUNS AND UNDER-RUNS

Custom-made items are subject to a ±5% over-run or under-run. Of course every effort is made to ship the exact quantity ordered.

COLOR PAPER PROOFS

First proof provided at no cost. Additional color proofs available at $35.00 (V) each.

CORRECTIONS OR CANCELLATIONS

Any correction, modification or cancellation of an order in process will be subject to any and all expenses incurred to date, and will be invoiced accordingly.

COUNTRY OF ORIGIN

All items are marked with the country of origin.

CREDIT CARDS

We accept Visa and MasterCard.

DESIGNS

Prices in this website are quoted on average designs. Please call for quote on complex designs.

DIE AND TOOLING CHARGES

There is a one-time die and tooling charge. These charges are billed at cost for labor only and remain in our possession for up to three years. Each design is for your exclusive use and we will not use it for another account. Appropriate die, tooling and setup charges are listed throughout this web site.

EXISTING ITEM DUPLICATION

To duplicate an existing item supplied to us (Without Artwork) there is a $35.00(V) charge.

MINIMUM QUANTITIES

Quotation on less than minimum quantities (if available) will be given on request.

OVERRUN/UNDERRUNS

We make every effort to ship exact quantities. However, since all items are custom manufactured, all orders are subject to a 10% overrun or underrun and will be billed accordingly.

PAPER CARDS

Attaching pins to a plain white card 1"x1" with no imprint and inserting into a poly bag .20 (P) each. Card with one color imprint .50 (P) each. Setup charge $40.00 net per color. Minimum quantity is 1000 pieces. Contact us for other sizes and for additional colors.

PHONE & HAND-WRITTEN ORDERS

Phone orders are not accepted. We will not be responsible for errors on handwritten orders.

PREPRODUCTION PROOFS

A pre-production proof or spec sample is available for $30.00 (V) in addition to the appropriate die or set-up charge. Delivery for pre-production proofs or spec samples ranges from one to three weeks depending on the process. Normal production times are required for manufacturing.

PRICING

The lower quantity rate will prevail between quantities shown on the website. Special quotations will be given for orders: exceeding the minimum quantity; exceeding the largest listed size or items not shown in the catalog.

PRODUCTION TIME

Please refer to the appropriate web page for normal production times. All production times are stated from receipt of artwork approval or approval of pre-production sample.

RE-ORDERS

There is no die charges on identical re-orders of items produced within three years. To insure an exact duplication, please furnish us with the Julie of California item number, and most current invoice number and date. Any copy or text changes will require new art and die charges.

RUSH ORDERS

Orders requiring production times less than the normal production times stated in this catalog, must be confirmed and accepted by Julie of California. A service charge may be necessary. Expedited air courier (FedEx UPS) may be required.

SHIPPING

All finished products are shipped FOB. our facility in California via UPS whenever possible. Exceptions include, but not limited to, lost wax cast items or 3D-sculpted items, which are shipped directly from China. Unless a specific method of shipment is requested, we will use our judgment regarding the selection of a carrier. Generally, we use the most economical service available. We shall not be held responsible for delays or non-deliveries beyond our control. All items are marked with country of origin label or die-stamped on the backside of each emblem per U.S. Customs regulations.

SPECIAL PACKAGING

Gift boxes, mailers and custom packaging are available for all products shown on our website. Please call separate quotation.

TERMS

Net 30 days with approved credit. To avoid delay in processing new customer's orders, a 50% deposit along with credit references will be required prior to placing your order into production. The merchandise will be shipped to you C.O.D. for the balance unless credit is approved. Interest on past due accounts will be charged at the rate of 1 1/2% per month.

TRADEMARKS

All requests for trademarked, copyrighted reproductions must be accompanied by the customer's proof of authorization from the trademark or copyright holder. If requested by U.S. Customs, customer shall assume the responsibility for the payment of the P.O. should confiscation result from failing to produce such document. Julie of California assumes that our clients are authorized to use trademarks presented to us for reproduction. We assume no liability in trademark or copyright disputes. Should we determine the product might require a license to merchandise, we will require a copy of your authorization.

We reserve the right to use all products in our advertising and displays unless otherwise notified in writing at the time of the order.

All prices, specifications and terms of sale on this website are subject to change without prior notice. All orders are subject to approval by Julie of California and are not binding until accepted by us. We reserve the right to refuse any order at any time. All orders are subject to availability of materials and component parts. Julie of California shall not be liable for inability to ship any order(s) due to material or part shortages. We are not liable for any typographical errors on this website.

Effective Date: July 1, 2005